FAQs

FAQ’S

What’s my order status?

If you have an aloyoga.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at orders@aloyoga.com and we’d be happy to provide you an update.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at orders@aloyoga.com or toll-free at 855.793.3100 and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

Can I exchange my order?

We are currently not set up for exchanges, please email us at returns@aloyoga.com or call us to get a return started. Then a new order can be placed for another size or item.

I forgot to add an item to my order; can I make a change before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items, remember shipping is free.

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.

The style/size/color I want is out of stock, when will you be restocking?

Alo Yoga comes out with collections each new season. If something is out of stock, emails us at orders@aloyoga.com and we’d be happy to double check for you.

What is the Alo Yoga return policy?

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. To see full policy, click here.

When will I receive my refund?

Please allow 14 days for us to receive and process your return merchandise. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Do you offer price matching or adjustments?

Sorry, Alo Yoga does not offer price matching or adjustments at this time.

I am between sizes. What size do you recommend?

Please refer to our size chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email or call us for any additional help.

Do you offer any discounts for teachers?

As a BIG THANKS to all of our lovely supporters, we have recently launched our Alo Yoga Pro Program open to certified instructors in the US. Log into your aloyoga.com account and fill out the application on the left hand side of your account dashboard or create a new account by clicking here.

Do you offer any discounts for first time buyers?

We do not have any discounts for first time buyers but we definitely suggest subscribing to our newsletter to be the first to know about our special promotions and sales.

Do you ship internationally? Do I have to pay duties and taxes?

Yes, we just launched International shipping on aloyoga.com. Click on the link at the bottom of our website to be directed to our International shop. We are required by law to state the full value of your order for customs purposes. You may be subject to duties and taxes which will be estimated for you at check out.