Holiday FAQs

Buy your Alo Yoga holiday gifts with confidence! Here are answers to all the essential questions asked during the holiday season.

EXTENDED RETURN POLICY
Alo Yoga wants you to be happy with every purchase. For your convenience, we offer an extended 45-day return policy during the holiday season. Purchases made from November 12th, 2018 through December 21st, 2018 can be returned until February 3rd, 2019. Purchases made outside these dates are eligible for our traditional 30-day return policy. All merchandise must be returned in new, unworn condition with all original tags attached. Final sale products are excluded.

Not sure how to return your item? Click here for details.
HOLIDAY SHIPPING SCHEDULE
Want it in time for the holidays? Check below for shipping recommendations to ensure delivery by December 24th*.
SHIPPING METHOD
Order Cut Off
COST

*All shipping cutoff dates are based on our best estimate. We are not able to fully predict turnaround times or provide a guarantee on the arrival date.


WHEN WILL MY ORDER SHIP?
All orders placed Monday - Friday before 12 pm PST will ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
EXPRESS CUT-OFF TIME
All orders with 2nd Day and Next Day Air shipping must be placed by 12 pm PST for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 12 pm PST will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Alo Yoga is not responsible for lost or stolen packages.
WHAT’S MY ORDER STATUS?
You can log in using the same email address you checked out with and view order status and tracking on the Order History tab.
DO YOU OFFER GIFT WRAPPING OR BOXES?
Sorry not at this time.
DO YOU SELL GIFT CERTIFICATES?
Yes! Click here to purchase your Alo e-Gift Card! Once purchased, you will receive an email with the card and instructions for sending to your recipient of choice. Valid online only. All gift cards are subject to a mandatory security screening. Please, allow up to one business day to receive your gift card.

ADDRESS AND HOURS

HEADQUARTERS

6670 Flotilla Street, Los Angeles, CA 90040
View location on map

Mon-Fri 7:30AM - 5:30PM*
Sat-Sun CLOSED

*Please note we are not open on holidays or weekends.

CONTACT US


We are at your disposal for any question you may have.