Guest Services Lead

SOHO

New York City, NY

Guest Service Leads are primarily responsible for driving our customer experience and service standards on the sales floor with an undivided focus on our clients. The Service Leads authentically and graciously welcome, engage, educate, style and assist our clients curating a positive brand experience for everyone. Leads must be able to accurately complete all customer purchase and return transactions, answer and service incoming phone calls with a relentless ambition to create the best experience for each and every guest. While being key brand ambassadors and mentors for our Guest Services teams, the Lead is responsible for ensuring our customers leave with a very positive impression of the store and brand creating long term relationships. The position is multifaceted and calls for attentiveness with the ability to identify and act on opportunities to increase customer satisfaction while maintaining the store flow. In the absence of the General Manager, Assistant Store Manager, the Sales Lead is accountable for overseeing all aspects of the store and staff, and is the most senior presence in the store.

To apply, email your resume, cover letter and a completed Alo Yoga Employment Application to careers@aloyoga.com. Please include the position you are applying for in the subject line of the email. Can't wait to hear from you!

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