We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Shopping during the holidays? Check out our Holiday FAQsfor details on our 45-day extended return policy.
- HOW TO RETURN
- Email customer service at firstname.lastname@example.org with your order number, the merchandise you wish to return and the reason for your return and you will receive a RA# from a customer service representative.
- Please keep returned merchandise in original packaging and enclose a copy of your packing slip.
- Please indicate the RA number (R502###) on the outside of the box where it is visible. Without this RA# the processing of your return may be delayed.
- If a pre-paid shipping label is needed, customer service can provide one for a fee of $5. Please ask your representative for a shipping label while requesting your return.
- Drop the package off at your nearest FedEx drop-off location.*
- Please allow 14 days for us to receive and process your return merchandise.
We'll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
*Alo Yoga is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
- HOW TO EXCHANGE
- At this time, Alo Yoga does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.aloyoga.com to submit a new order for your new items.
ADDRESS AND HOURSHEADQUARTERS
6670 Flotilla Street, Los Angeles, CA 90040
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Mon-Fri 7:30AM - 5:30PM*
*Please note we are not open on holidays or weekends.
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We are at your disposal for any question you may have.
1 323 248 7531
Mon-Fri 7:30AM - 5:30PM