FAQ/Contact Us

We hope we can answer your question below, but if not, feel free to contact us!

Orders & Shipping

What's my order status?

How do I cancel my order?

Can I exchange my order?

I forgot to add an item to my order; can I make a change before it ships?

Can I change the color/size of what I just ordered?

Can I make a change to my billing or shipping address before my package ships?

Returns & Exchanges

What is the Alo Yoga return policy?

When will I receive my refund?

I accidentally lost my return label - how do I get a new one?

I would like to start a return on my international order. What should I do?

Product & Inventory

The style/size/color I want is out of stock. When will you be restocking?

Do you provide price matching or adjustments?

I am between sizes, what size do you recommend?

Do you provide hemming services?

International Orders

Do you ship internationally?

What's the status on my return?


Where do I go to redeem my 30-day code?

I didn't receive my free 30-day code after purchasing - where do I find it?

How do I redeem my order for 1 year of Alo Moves?


Do you offer any discounts for teachers?

Do you offer any discounts for first-time buyers?

Can't find the answer to your question?

We're here to help

Live Chat

Monday - Friday: 7:00AM - 6:00PM PT

(Excluding Holidays)

* Offered in ENGLISH ONLY and is unavailable to our international customers at this time.

phone support

Monday - Friday: 6:00AM - 6:00PM PT

(Excluding Holidays)

855-793-3100 or 323-248-7531


Public Relations: pr@aloyoga.com

Any other inquiries: support@aloyoga.com

We'll get back to you as soon as we can!

Alo’s Customer Service team is looking forward to assisting you. We are experiencing a higher volume of inquiries than normal and longer customer wait times. We appreciate your patience while we work to assist you as quickly as possible.