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What’s my order status?
If you have an aloyoga.com account, you can log in and view order status and tracking on the My
Dashboard page under recent orders. If you checked out as a guest, you can email us at email@example.com and we’d be happy to provide you an
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. Please contact us
immediately at firstname.lastname@example.org or toll-free at
855.793.3100 and we will help you the best we can. If we are unable to cancel your order, we can
always walk you through our easy returns process.
Can I exchange my order?
We are currently not set up for exchanges. Please email us at email@example.com or call us to get a return
started. Then a new order can be placed for another size or item.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s
sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made
at this stage. Please place a new order on the website for the additional items. Remember, shipping
Can I change the color/size of what I just ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing
and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no
changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise,
we’d be happy to start a return for you for the goods you didn’t mean to order.
Can I make a change to my billing or shipping address before my package ships?
You may change your shipping address after you place an order by contacting customer service here. Typically, you can only do this
the same day an order was placed because items are shipping as fast as possible. If an item has
already been processed for shipping, you may not be able to change the address. All address
corrections are subject to review and can be declined following a security screening.
The style/size/color I want is out of stock. When will you be restocking?
Alo Yoga comes out with new collections each season. If something is out of stock, you can sign up
for back in stock email alerts on the product page of the out of stock item.
Why did I have to sign for my package?
Alo Yoga is not responsible for lost or stolen packages. To ensure the safety of large orders, we
require a signature upon delivery for domestic orders over $500. For more information about your
order, please contact us at firstname.lastname@example.org.
What is the Alo Yoga return policy?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for
a full refund within 30 days of purchase. We do not accept returns for Alo store purchases or 3rd
party retailers. To see full policy, click here.
When will I receive my refund?
Please allow 2-4 days for us to process your returned merchandise after it has been received.
We’ll refund the price of the merchandise including any taxes you were charged (excluding all
applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to
two billing cycles for your credit to appear on your statement. For international orders, we are
unable to issue refunds for any customs, duties or additional fees that may apply to your order.
Do you offer price matching or adjustments?
Sorry, Alo Yoga does not offer price matching or adjustments at this time.
I am between sizes. What size do you recommend?
Please refer to our size chart for general measurements.
You can also reference our bra fit guide for additional information. If you still need assistance,
please email or call us for any additional help.
Do you offer any discounts for teachers?
As a BIG THANKS to all of our lovely supporters, we created the Alo Yoga Pro Program, which is
open to certified instructors. Log in to your aloyoga.com account and fill out the application on
the left hand side of your account dashboard or create a new account by clicking here.
Do you offer any discounts for first-time buyers?
We offer 10% off for first-time buyers if they are referred by a repeat customer! You can also
earn $25 credit for each first-time buyer you refer! For more information, simply log in
and view the Referral Program page here.
Do you ship internationally?
Yes! We ship almost everywhere in the world. To find out if we ship to your country, place an
item in your cart and select “Begin Checkout.” In the “Shipping address” section, select
the “Country” drop-down menu. If your country is included in that list, then you can go ahead and
place an order. If your country is not included, then unfortunately, we don’t ship to you. In this
case, we’d suggest having a friend from another country order for you and forward the shipment to
you. To see our full shipping policy, click here.
Do you offer hemming services?
Yes! We provide complimentary hemming for our leggings and pants at all of our stores. We want
them to fit perfectly, so we’ll happily hem them to your desired length, provided it doesn’t alter
the original design intent (for example, we can’t make leggings into shorts, but we can take your
stirrup legging up a notch). Restrictions may apply based on style. For more info, contact your local Alo store. Here's how it works: bring in the
items that you want hemmed or get them measured at the time of purchase, and we’ll let you know when
they’re ready. Please note that all altered items are final sale and cannot be returned or