FAQs

What’s my order status?
If you have an aloyoga.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at orders@aloyoga.com and we’d be happy to provide you an update.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at orders@aloyoga.com or toll-free at 855.793.3100 and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
Can I exchange my order?
We are currently not set up for exchanges. Please email us at returns@aloyoga.com or call us to get a return started. Then a new order can be placed for another size or item.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free.
Can I change the color/size of what I just ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.
The style/size/color I want is out of stock. When will you be restocking?
Alo Yoga comes out with new collections each season. If something is out of stock, email us at orders@aloyoga.com and we’d be happy to double check for you.
Why did I have to sign for my package?
To ensure the safety of large orders, we require a signature upon delivery for domestic orders over $500. Alo Yoga is not responsible for lost or stolen packages. For more information about your order, please contact us at orders@aloyoga.com.
What is the Alo Yoga return policy?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns for Alo store purchases or 3rd party retailers. To see full policy, click here.
When will I receive my refund?
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
Do you offer price matching or adjustments?
Sorry, Alo Yoga does not offer price matching or adjustments at this time.
I am between sizes. What size do you recommend?
Please refer to our size chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email or call us for any additional help.
Do you offer any discounts for teachers?
As a BIG THANKS to all of our lovely supporters, we have recently launched our Alo Yoga Pro Program open to certified instructors. Log in to your aloyoga.com account and fill out the application on the left hand side of your account dashboard or create a new account by clicking here.
Do you offer any discounts for first-time buyers?
We offer 10% off for first-time buyers if they are referred by a repeat customer! You can also earn $25 credit for each first-time buyer you refer! For more information, simply log in and view the Referral Program page here.
Do you ship internationally? Do I have to pay duties and taxes?
Yes, we ship everywhere in the world and use DHL eCommerce for all international shipments. Customs and additional fees may apply for international shipments. Please contact your local customs office for more information. For certain countries, we offer a Premium shipping method that includes prepayment of all customs and duties. With our premium shipping option, goods will be imported on behalf of the buyer. The buyer authorizes Alo Yoga to import goods on his behalf and agrees that Alo Yoga may delegate this obligation to a subcontractor (e.g. a customs broker). Taxes & duties will be paid in addition to the purchase price of the goods at checkout. To see our full shipping policy, click here.